Frequently asked questions

Everything you need to know about MyFrigo: plans in detail, usage tips, payment and your data.

๐Ÿฝ๏ธ Discovering MyFrigo

What is MyFrigo?

MyFrigo is a smart inventory for your fridge, freezer and pantry, paired with an AI recipe generator. You enter what you have (by voice, by hand or by photo depending on your plan), the app tells you what's about to expire and suggests recipes with what you already have โ€” the goal: zero waste, zero mental load.

Which devices does it work on?

MyFrigo is an installable web app (PWA): it runs in the browser and installs like a real app, with a home screen icon and full-screen display.

iPhone: Safari โ†’ Share button โ†’ "Add to Home Screen".

Android: Chrome โ†’ โ‹ฎ menu โ†’ "Add to Home screen".

Desktop: โŠ• icon in the Chrome or Edge address bar.

How do I log in without a password?

You enter your email and we send you a single-use magic link: one click and you're in. No password to remember or leak.

Tip: open the link in the same browser you requested it from. If you tap it inside the Gmail app on mobile, it may open in a different embedded browser โ€” in that case, copy the link into your usual browser.

๐Ÿ“‹ Plans in detail

What's included in Starter (free)?

The full, unlimited inventory (fridge, freezer, pantry) with manual entry, the shopping list linked to your stock, expiry alerts, favourites, and 20 AI-generated recipes per month. No credit card, no time limit.

The personalization profile is included from Starter too: dietary preferences and constraints, favourite cuisines from many countries, time-of-day adaptation โ€” every generated recipe takes it into account, whatever your plan.

What does Cook add?

AI recipes become unlimited (within fair use, detailed in the Terms), voice dictation to fill your inventory in seconds ("chicken, gruyรจre expiring Friday, pasta in the pantry"), and custom storage locations (cellar, garage, second fridgeโ€ฆ).

And Chef?

Everything in Cook, plus: visual recognition (photograph your groceries, the app identifies the food โ€” and reads barcodes too), a custom prompt that shapes all your recipes ("vegetarian, spicy, pantry cooking"), and the advanced recipe options.

Advanced options notably include batch cooking (3-4 portions at once, less weekday cooking) and the anti-waste mode that prioritizes items whose dates are approaching.

How do I manage, change or cancel my subscription?

You can cancel at any time, no questions asked, from the "manage subscription" link in your Creem billing emails or by writing to hello@myfrigo.ch. You keep paid access until the end of the period you already paid for (the exact date is on your invoice), then your account returns to Starter โ€” your inventory and favourites are kept.

To switch from Cook to Chef (or back), or from monthly to annual, write to hello@myfrigo.ch: we make the change at your next billing cycle, with no double charge.

How does the annual plan's money-back guarantee work?

The annual plan is fully refundable during the first 14 days: if MyFrigo isn't for you, write to hello@myfrigo.ch within that window and we refund you, no questions asked. Paid access ends when the refund is issued.

Important: this guarantee applies once per customer, on your first annual purchase. Subscribing to an annual plan again later does not open a new refund window (details in the Terms, section 4).

Can I use my own AI key?

Yes. In the settings you can enter your own API key (request costs are then billed by your AI provider, not MyFrigo). In this mode, Starter's 20 recipes/month limit no longer applies โ€” only a very generous anti-abuse ceiling remains.

๐Ÿ’ก Getting the most out of the app

Why don't some items get deducted after a recipe?

An item saved without a quantity is not automatically deducted from stock when you cook a recipe that uses it โ€” the app can't know how much you have left. If you want automatic stock tracking, set a quantity (even approximate) when adding the item.

How do I get the best out of voice dictation? (Cook/Chef)

Dictate several items at once, with dates and locations in the same sentence: "chicken 500 grams expiring Friday, gruyรจre, pasta in the pantry". The app splits, sorts and dates everything automatically โ€” you review and confirm.

How do expiry alerts work?

MyFrigo watches the dates in your inventory and notifies you when a food item approaches its expiry date, so you cook it instead of tossing it. Enable notifications when the app offers, to receive them on your phone.

What's the built-in shopping list for?

It's the same system as the inventory: when an item runs out, it can move to the shopping list, and when you buy it, you transfer it back to stock in one tap, expiry date included. The inventory โ†’ shopping โ†’ inventory cycle never breaks.

๐Ÿ’ณ Payment and data

How does payment work?

Payments are handled by Creem, our billing partner (Merchant of Record): credit card, prices in euros, receipt by email. MyFrigo never sees or stores your card number.

What do you do with my data?

The strict minimum: technical cookies required for login, no ad tracking. Your inventory belongs to you alone. Full details are in our privacy policy.